About HS Brands International
Mystery shopping based Market Survey practices of a company ensures effective execution of services, resulting in increased sales and brand awareness in India and South East Asia. The Mystery Shopping Services in India and South East Asia are carried out on the basis of a perfect feedback report regarding the operations of the company, within their brand or domain. It can be achieved either by checking the customer service operations or by analysing the product â brand quality.
Increase in purchases or sales always depends on the way in which the service is offered, the customer experience, salesmanship of the staff, courtesy of employees in managing customers, and converting the visitors as your potential customers.
Mystery shopping services in India improves the quality of your product delivery service as well as builds credibility. To improve the overall experience, HS Brands International offers its expertise on Brand Protection module which results in checking and analysing methods and converting it to support to your brand as per market conditions in India and South East Asia.
Our professional approach for brand protection services including Mystery Shopping in the India and South East Asia environment includes â
Â Â·Â Â Â Â Â Â Â Â Customer Experience Management Studies
Â·Â Â Â Â Â Â Â Â Brand Loyalty Checks
Â Â·Â Â Â Â Â Â Â Â Training Need Analysis
Â Â·Â Â Â Â Â Â Â Â Training Effectiveness
Â Â·Â Â Â Â Â Â Â Â Integrity Checks of Staff
Â Â·Â Â Â Â Â Â Â Â Team Engagement for effective sales or service
Â Â·Â Â Â Â Â Â Â Â Identifying Missed Sales Opportunities
Â Â·Â Â Â Â Â Â Â Â Brand Compliance Checks
Â Â·Â Â Â Â Â Â Â Â Social Media Responsiveness
Â Â·Â Â Â Â Â Â Â Â Competitor Benchmarking Reports
Â Â·Â Â Â Â Â Â Â Â Market Intelligence Studies
Â HS Brands International is a member of the Mystery Shopping Providers Association (MSPA), which is the largest professional trade association dedicated to manage and improve customer service quality through secret resources. The MSPA represents a large number of mystery shopping companies in India and abroad. HS Brands abides by the strong professional ethics formed by the MSPA and takes pride in achieving the goals with utmost integrity, professionalism, transparency and most significantly adheres to maintain confidentiality.
Â A âMystery Shopperâ performs the task of submitting their profile or resumes to the Mystery Shopping Website. The shopper profiles are categorized based on their age group, eligibility, qualifications, status in the society, educational background etc. Assignments are offered to appropriate shoppers for various industries or services according to the location, shopper ratings and experience.
Â A shopper is eligible for Mystery Shopping in India with HS Brands, for particular goods or services if he or she passes the industry or client test before executing the shopping. For Mystery Shopping Services, we require shoppers of the age group ranging from 18 years to 60+ years across India. The assignments are delivered to the shoppers according the clientâs requirement. For e.g., For a fast food restaurant, the basic profile requirement for a Mystery Shopper would be: male or female, 20-35 years of age, income of Rs. 20000+ per month, ability to converse in English and having fair writing ability. Â A Mystery Shopper in India and South East Asia would vary from garment stores to automobile showrooms etc.
Â HS Brands Asia pays a mystery shopper fee for undertaking such assignments. Anyone within the specified age group, signing as a Mystery Shopper with HS Brands is entitled with a username and password. The pre-requisite is to go through the instructions and fill the details mentioned in the website form. These details are taken only to match the profile with the clientâs requirement. All information entered in the process is secured and not shared with any other party. Once the registration process is done, a shopper is unrestricted to do Mystery Shopping in India in any available location in a city, town or a remote area. The shopper fee can be availed within 45-60 days of submitting the completed report.
Â A location is selected by a Mystery Shopper followed by the approval of the HS Brands Asia team confirming the assigning of the audit. Once this is done, the Mystery Shopper carries out the shopping at the specified location following the parameters/scenarios which the questionnaire demands. The parameters and scenarios are provided by our team for scoring the development of operations with a number marking system. The Mystery Shopper exercise is monitored by our quality control team and communication/reporting at the final stage is delivered to the client after the review of our panel.
Â Welcome to the World of Mystery Shoppers and Mystery Shopping in India and South East Asia!