Mark Wilson M. Flores

Immediate Supervisor / Team Leader
  • Member Since, May 23, 2019
  • Experience 11 - 15 Years
  • Age 33 - 37 Years
  • Languages English
  • Education Levels Bachelor Degree

Currently with Canadian Tourist Visa. recently worked as a Manager in a BPO (E-commerce platform) company. I have been working since I was 16 in able for me to support my own study and that, somehow helped me become a people person as I have learned how to get a long with different types of personality and lead them to realize their full potentials by doing their best all the time. Been with different companies in different field since then and been working in a BPO (Telecom customer service and sales support and Credit rating account) industry for almost 10 years now in total.

I first started working as a service crew in a fast food chain for a total of 4 years back in college then did practice teaching in connection to my course (Bachelor in Secondary Education), then before I graduate, I entered the BPO world for 4 years, After that, I changed career as a financial adviser for one year before I went back to BPO again.

Work Experience

  • 25-08-2016 - 20-04-0201
    Immediate Supervisor / Team Leader (E-Commerce platform account)

  • 29-06-2015 - 09-05-2016
    Customer Resolution and Retentions Specialist (Skin Care Product)

  • 01-11-2014 - 01-05-2015
    Bancassurance Sales Executive (Financial Adviser)

  • 01-07-2013 - 01-08-2014
    Customer service representative (Telecom Account)

  • 01-05-2011 - 01-12-2012
    Senior Customer Service

  • 01-07-2010 - 01-12-2010
    Customer service representative(Telecom Account)

  • 01-11-2009 - 01-02-2010
    Customer service representative ( UK Directory Assistance)

  • 21-11-2008 - 20-07-2009
    Team Member

  • 01-06-2006 - 01-12-2006
    Service Crew

  • 15-09-2003 - 31-03-2005
    Service Crew

Professional Skills

I am knowledgeable with Microsoft office tool such as word, excel and access and powerpoint. As a graduate of Bachelor in Education and as a Team leader, I am driven to build people and help them make use of their full potential to help not just their own but also for the success of the company.